Legal

Terms of Service

Last Updated: June 2026

1. Acceptance of Terms

By accessing, registering for, or using the DayGuide AI platform and any of its features - including Activities, Games, Daily Chronicles, Menus, Calendar, Pass Time Activities, Spiritual Reflections, Budget with Nova, Field Trip Finder, DayGuide Design Studio, Nova AI Assistant, Participant Profiles, Programs, Reports & Analytics, Nova's Marketplace, and all other current and future features - you ("User," "you," or "your facility") agree to be bound by these Terms of Service. By clicking "Accept and Continue" during onboarding, you acknowledge that you have read, understood, and agreed to these Terms in full.

2. Use of Service

DayGuide AI is designed for senior care facilities and programs serving adults with cognitive and physical disabilities. You agree to use the service only for its intended, lawful purpose in compliance with all applicable laws. You agree not to:

  • Use the platform for any unlawful, harmful, or fraudulent purpose
  • Enter Protected Health Information (PHI) or sensitive medical data into any field on the platform
  • Attempt to reverse engineer, copy, or replicate any part of the platform's technology or AI systems
  • Share account credentials with unauthorized users outside your facility
  • Use the platform to generate content that is abusive, discriminatory, or inappropriate for a care setting
  • Interfere with or disrupt the platform's infrastructure or servers

3. Participant Profiles & De-Identified Data

The Participant Profiles feature allows staff to store de-identified, non-medical lifestyle and preference information to personalize content. In compliance with HIPAA Safe Harbor de-identification standards (45 CFR §164.514(b)), this feature is strictly limited to anonymous, non-identifying data - including a pseudonym or nickname, interests, hobbies, and general background notes. No real names, dates of birth, photographs, or any of the 18 HIPAA-defined identifiers may be stored.

Violation of this restriction is a material breach of these Terms and may result in immediate account termination. DayGuide AI bears no liability for data entered by users in violation of this restriction.

4. Subscription Plans & Fees

Annual billing is available for all plans at approximately 10% off the monthly equivalent. All prices are in U.S. dollars (USD) and billed on a recurring basis via Stripe.

Activities Plan - $15/month: Just the essentials - AI Activities, Daily Chronicles, and Supply Cabinet.
Family Essentials - $39/month: Games and Participant Profiles. Designed for families and small home-care settings.
Starter - $79/month: Daily Chronicles, Activities, Calendar, Games, Pass Time Station, and Supply Cabinet.
Professional - $199/month: Full suite including Nova AI, Participant Profiles, Design Studio, Reports, and more. 1 facility.
Growth - $599/month: Full platform access for up to 3 facilities with multi-location management.
Scale - $899/month: Full platform access for up to 5 facilities.
Regional - $1,499/month: Full platform access for up to 10 facilities.
Enterprise - $2,499/month: Full platform access for up to 20 facilities with dedicated support.
Enterprise Plus - Custom Pricing: 20+ facilities, dedicated account manager, SLA guarantees, and on-site training. Access granted upon signed contract.

Subscription plans, pricing, and features are subject to change. DayGuide AI will provide no less than thirty (30) days advance notice of any price increase affecting your active subscription via email and in-platform notice. Continued use after the effective date constitutes acceptance of updated pricing.

Your subscription will automatically renew at the end of each billing period unless you cancel prior to renewal.

5. Cancellation & Refunds

You may cancel your subscription at any time through your account settings or by contacting support@dayguideai.com. Cancellations take effect at the end of the current billing period - your access continues until that date. DayGuide AI does not provide prorated refunds for partial billing periods unless required by applicable law. Enterprise Plus contracts may have separate cancellation terms per the signed agreement.

6. User Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify DayGuide AI immediately at support@dayguideai.com of any unauthorized access or suspected security breach. DayGuide AI is not liable for losses arising from your failure to protect account credentials.

7. User Content & Intellectual Property

You retain ownership of all data and content you upload or input into DayGuide AI. By using the platform, you grant DayGuide AI a limited, non-exclusive, royalty-free license to store and process your content solely for the purpose of operating and improving the platform. All platform features, interfaces, branding, AI systems, and source code are owned by DayGuide AI and protected by applicable intellectual property laws. You may not copy, reproduce, modify, or distribute any part of the platform without prior written permission.

8. AI-Generated Content Responsibility

You are solely responsible for reviewing all AI-generated content before use with residents, staff, or in any public or official capacity. DayGuide AI makes no guarantees regarding the accuracy, completeness, or appropriateness of AI-generated content. You must apply professional judgment before implementing any generated activity, game, menu, chronicle, or program. See the AI Disclaimer for full details.

9. Service Availability

DayGuide AI makes commercially reasonable efforts to maintain service availability. The service is provided on an "as is" and "as available" basis. Temporary interruptions for maintenance or technical issues may occur. DayGuide AI is not liable for losses arising from service interruptions.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, DAYGUIDE AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SUITABLE FOR ANY PARTICULAR USE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DAYGUIDE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

In no event shall DayGuide AI's total aggregate liability exceed the total amount paid by you to DayGuide AI in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless DayGuide AI and its affiliates from and against any claims, liabilities, damages, and expenses arising out of or related to: (a) your use of the service; (b) your violation of these Terms; (c) your use or distribution of AI-generated content; (d) your storage of PHI or other prohibited data; or (e) your violation of any applicable law or third-party rights.

13. No Medical or Professional Advice

DayGuide AI is a content generation and activity management tool. Nothing on the platform constitutes medical, therapeutic, clinical, dietary, legal, or professional advice of any kind. Facility staff are solely responsible for applying professional judgment before implementing any AI-generated content with residents.

14. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration or in a court of competent jurisdiction in the United States. International users are responsible for ensuring their use complies with applicable local laws.

15. Changes to These Terms

DayGuide AI reserves the right to modify these Terms at any time. When material changes are made, we will notify you via email and/or in-platform notice. Continued use after the effective date constitutes your acceptance of the updated Terms.

16. Contact Us

For questions about these Terms of Service: support@dayguideai.com